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The Protection of Personal Information Act (POPIA)

The purpose of the Protection of Personal Information Act (POPIA) is to protect people from harm by protecting their personal information. To stop their money being stolen, to stop their identity being stolen, and generally to protect their privacy, which is a fundamental human right.


The Protection of Personal Information Act (POPIA) is the comprehensive data protection legislation that obliges organizations to regulate the manner in which personal information may be processed, by establishing specific conditions and principals, in harmony with international standards, that prescribe the minimum threshold requirements for the lawful processing of personal information;


POPIA was signed into law by the President on 1 July 2020 to be effective by 1 July 2021 and much work has taken place behind the scenes in preparation for this deadline.


What does POPIA mean for you as a client?

The purpose of the POPIA act is to give effect to the constitutional right to privacy, by safeguarding your personal information when processed by a responsible party.


Multilex Insurance Brokers Pty LTD has always been committed to treating client information in an ethical manner and POPIA provides the legal framework and requirements for this treatment. All companies, including Multilex, are now required by law to deal with client information in a responsible manner and with far more diligence than ever before. This includes how and why we obtain your personal information, how your personal information is processed, shared, stored as well as access to this information.


The privacy of your personal information:

We care about the privacy, security and online safety of your personal information and we take our responsibility to protect this information very seriously. Below is a summary of how we deal with your personal information.

Processing your personal information: As required by insurance, tax, and other legislation, we have to collect and process some of your personal information in order to provide you with our products and services.

Sharing your personal information: 

To your insurance company so they may assess your claims, prevent fraud and to conduct surveys, we will share your personal information with other insurers, industry bodies, credit agencies and service providers. This includes information about your insurance, claims and premium payments.


Accessing your medical information:

We may request any necessary medical testing or examinations. We may also ask you, as the policyholder or covered person in term of the policy, to send us any medical information including the results of any blood testing we may need for insurance companies to accurately assess the risk or your claims.


Protecting your personal information:

We take every reasonable precaution to protect your personal information (including information about your activities) from theft, unauthorized access, and disruption of services.


Should you require more information on the POPIA act and your rights as a client, please feel free to contact us.

Complaints Procedure

Any complaint in respect of the financial service rendered to you, may be directed to:

Email address:


Should your complaint not be resolved to your satisfaction, you may forward the complaint to the Office of the Ombud for Financial Services. You will however, need to show that you have already lodged the complaint with the details listed above where after the matter was not resolved.

FAIS Ombud Email Address :

Telephone number : 012 470 9080

Information tracked


At times we will use your IP address to help diagnose problems with our server and to administer our website. We also may track browser types to help us understand our visitors’ needs related to our website design.

There is an optional section of our website where input forms require your name, postal address, email address and other information such as preferences. These forms provide the ability to subscribe (opt-in) to receive future emails from Multilex. If you opt-in to receiving email communications from us, then we may send information to you on our products or services.

Multilex website uses security measures to protect against the loss, misuse, and alteration of any information under our control. We store the information in a database in a secure environment at our data/hosting centre.

We will not share, sell, or rent individual personal information without explicit permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you publications or emails based on your requests for information.


Links to other websites


Multilex is not responsible for the contents of any website linked from this website, and does not necessarily endorse the views expressed within them. Multilex cannot guarantee that these links will always work and has no control over the availability of any of these sites.

What are cookies?


A “cookie” is a very small text file that is stored on your device by its web browser. Almost all websites instruct a web browser to store one or more cookies for performance, functional or tracking reasons.


How does this website use cookies?


We use some third-party analytical tools that set domain and third-party cookies.


Which cookies will be set by using this website?

This website uses Google Analytics. Follow this link to find out how Google uses information from sites or apps that use its services.


Can I block cookies?


In its default setup, your web browser will accept all cookies. Privacy can be improved without compromising functionality by blocking third-party cookies. You can set your web browser to disallow cookies from this website too, but it may affect its operation now or if we introduce new features in the future. We hope that you will continue to allow cookies to help us improve the experience our website delivers.

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